16:44, Thursday 1st January 2026
All appointments are confirmed only after booking.
Clients must provide accurate contact details for confirmation and reminders.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances; clients will be notified as soon as possible.
Amendments or cancellations up to 24 hours before the appointment are free of charge.
Cancellations within 24 hours or no-shows will incur a 50% charge of the booked service.
Repeated last-minute cancellations or no-shows may require pre-payment for future bookings.
Clients should arrive on time to receive the full service.
Late arrivals may result in shortened treatment time or the service being rescheduled.
Clients must inform the therapist of any medical conditions, allergies, or injuries before treatment.
The salon reserves the right to refuse service if a condition may compromise health, safety, or treatment results.
For hygienic reasons, natural nails should be free from infections or fungal conditions before treatments.
Only Smwsh Nail Care Services products can be removed from nails.
Clients under 16 must be accompanied by a parent or guardian.
Some services may be restricted for minors for safety reasons.
Extensions, overlays, and nail art are cosmetic treatments and results may vary based on nail condition.
Clients are responsible for following aftercare advice to maintain nails.
Extension repairs and infills are recommended every 2–3 weeks for best results.
The salon is not liable for damage caused by improper aftercare, trauma to nails, or allergic reactions beyond the control of the technician.
Clients receiving services agree to follow professional advice and aftercare instructions.
All appointments booked via our app or online booking system require valid card details at the time of booking.
Providing card details secures your appointment.
Deposits or pre-authorisation may be taken for certain services, large bookings, or first-time clients.
In the event of late cancellation (within 24 hours) or no-show, your card may be charged 50% of the booked service, in line with our cancellation policy.
Your card details are securely stored and only used for appointment-related charges in accordance with GDPR and PCI compliance.
From time to time, we may photograph nails for marketing purposes.
Clients can opt out if they do not wish their nails or images to be used.
The salon reserves the right to update terms and conditions at any time.
Updated policies will be communicated on the website, social media, or in-salon.
